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Samsung Developer Program

Galaxy Watch Face Rejected in Seller Office

If your watch face design, created with the Galaxy Watch Designer 1.7.0 or later, is rejected in Seller Office and you see "Unable to find the app due to the minimum supported OS version of Gear application" or "Application version is not matched Gear 4.0 OS" in the error message, you need to remove unsupported watches from the binary's compatible devices or create your binary using an earlier version of the Galaxy Watch Designer.

Galaxy Watch Designer 1.7.0 no longer supports Gear S2. If you want your watch face to support Gear S2, you must create the watch face using Galaxy Watch Designer 1.6.2 or earlier. If you do not want your watch face to support Gear S2, you need to update the list of compatible devices for your binary file in Seller Office.

Note that Galaxy Watch Designer 1.7.0 also no longer supports Gear S, Gear Fit2, and Gear Fit2 Pro. If you want to develop watch faces for these watches using the Galaxy Watch Designer, you must use Galaxy Watch Designer 1.6.2 or earlier.

To update the list of compatible devices for your binary file in Seller Office:

  1. Log in to Seller Office and open your watch face app.
  2. Click the Binary tab.
  3. At the top of the Binary section, in the middle is a box with Selected Device(s) and the total number of selected compatible devices. Click on the number.

    SO_BinaryTab_SelectedDevices.png
     

  4. In the Detailed Device Settings window, enter S2 in the Search Device box (the box that contains the text "Please enter the device group name.") to display all device combinations with Gear S2.

    SO_BinaryTab_SelectedDevices_Detailed_AllDevices.png
     

  5. Unselect the Select All checkbox, which removes all Gear S2 device combinations. Note that the number of devices selected will not be updated in the window.

    SO_BinaryTab_SelectedDevices_Detailed_S2Devices.png
     

  6. Click Save. Note in the Binary section that the number of selected devices has been updated.
  7. Resubmit your watch face app for validation.
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